Have Questions?

1. What products are available?

We offer under-bed storage boxes in a range of sizes and configurations for organising and storing household items. Product specifications, dimensions and available options are displayed on the relevant product page.

2. Where do you deliver?

We currently accept orders for delivery within European destinations where delivery is available at checkout.

3. How long does order processing take?

Orders are normally processed within 1–3 working days after payment has been received.

4. How long does delivery take?

Delivery generally takes 5–11 working days after dispatch.

Delivery may be handled through Priority services from carriers such as DHL, FedEx or UPS, depending on the destination and available service.

5. Can I track my order?

Yes. Tracking information is sent automatically to the email address entered during checkout.

Updates may be provided when the order is dispatched, reaches a logistics facility, moves through transit, and enters local delivery.

6. What should I do if my order is delayed?

If your order has exceeded the standard 5–11 working day delivery period, please contact [email protected] with your order number.

We will review the shipment and, where appropriate, contact the relevant carrier to investigate the delay. Depending on the investigation and circumstances, the resolution may include a replacement shipment or a full refund.

7. Which payment methods are accepted?

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Supported electronic wallets

The payment options available to you will be displayed during checkout.

8. When will my payment be processed?

Payment is processed when the order is placed through the available checkout process. Orders are normally processed within 1–3 working days after payment has been received.

9. Can I cancel my order?

If you wish to cancel an order, please contact [email protected] as soon as possible and provide your order number.

If the order has already been dispatched, cancellation may no longer be possible before delivery. In such circumstances, applicable consumer withdrawal and return rights will apply.

10. Do I have a 14-day right to return my order?

For consumers covered by applicable European Union consumer protection legislation, you generally have a 14-day Right of Withdrawal for distance purchases without giving a reason.

The withdrawal period normally begins when you, or a person nominated by you other than the carrier, takes physical possession of the goods.

To exercise this right, contact [email protected] within the applicable period and provide your order number and relevant purchase details.

11. Where should I send a return?

Where a physical return is required, goods should be sent to:

1 Stasinou Avenue 3rd Floor, Office 18
Nicosia, 1060
Cyprus

Please contact customer service before returning an order so that the applicable return instructions can be provided.

12. Who pays the return delivery cost?

For a standard change-of-mind return under the statutory 14-day Right of Withdrawal, the customer generally pays the direct cost of returning the goods, unless applicable law provides otherwise.

Where goods are faulty, damaged or do not conform to the contract, the applicable statutory consumer remedies will apply.

13. What if my item arrives damaged or faulty?

Please contact [email protected] after delivery and provide your order number, a description of the issue and clear photographs of the affected goods.

Where photographs are sufficient to assess the issue, you may not be required to return a damaged item. Depending on the circumstances and applicable law, the resolution may include a replacement or refund.

14. How are refunds made?

Where a refund is due, it will normally be made using the same payment method used for the original purchase, subject to applicable law.

For a valid withdrawal, reimbursement will be handled in accordance with applicable European consumer protection requirements.

15. Can I return an item that I have opened?

Opening and examining goods does not by itself remove the statutory Right of Withdrawal. Customers should handle returned goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where the value of goods has been reduced by handling beyond what is reasonably necessary, any lawful deduction may be taken into account when calculating the refund.

16. What happens if I enter the wrong delivery address?

Customers are responsible for providing complete and accurate delivery information at checkout.

If an incorrect or incomplete address results in an unsuccessful delivery or return shipment, further delivery arrangements may be required. Any applicable refund or additional delivery arrangements will be assessed according to the circumstances and applicable consumer law.

17. What should I do if I receive the wrong item?

Please contact [email protected] with your order number and photographs showing the item received.

The matter will be reviewed and an appropriate remedy will be provided in accordance with the applicable consumer rights.

18. Do your policies affect my statutory consumer rights?

No. Nothing in our FAQ, shipping policy or returns policy is intended to exclude or restrict mandatory rights provided to consumers under applicable Cyprus and European Union consumer protection law.

19. How can I contact customer service?

For questions concerning orders, delivery, returns or refunds, please contact:

Email: [email protected]
Email: [email protected]
Website: www.slrecruitment.com