Returns Policy

This Refund and Returns Policy applies to purchases of under-bed storage boxes made through www.slrecruitment.com and is intended for customers within the European Economic Area.

1. Order Processing

Orders are normally processed within 1–3 working days after payment has been received.

Once an order has been dispatched, tracking information will be sent automatically to the email address provided at checkout. Further tracking notifications may be issued when the shipment reaches a logistics facility and when it enters local delivery.

2. Delivery Times

Orders are generally delivered within 5–11 working days after dispatch.

Delivery may involve Priority services provided by carriers such as DHL, FedEx or UPS, depending on the destination and the selected delivery arrangement.

If an order has exceeded the stated standard delivery period, we will contact the relevant carrier and investigate the shipment. Following the outcome of the investigation, an appropriate resolution may include a replacement shipment or a refund of the relevant order amount.

3. 14-Day Right of Withdrawal

For consumers covered by applicable European consumer protection legislation, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason.

The withdrawal period normally begins on the day you, or a person nominated by you other than the carrier, takes physical possession of the goods.

To exercise this right, you should contact customer service by email within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase. Please include your order number and the relevant contact details so that the order can be identified.

After notifying us of your withdrawal, the goods should be returned without undue delay.

4. Return Address

Where a physical return is required, please send the goods to:

1 Stasinou Avenue 3rd Floor, Office 18
Nicosia, 1060
Cyprus

Please do not send a return to any other address unless an alternative return address has been specifically provided in writing.

5. Condition of Returned Goods

Customers should take reasonable care of goods while they are in their possession.

Where a customer exercises the statutory right of withdrawal, the customer may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Where applicable, the original packaging should be retained and used for the return where reasonably possible. The absence of original packaging will not by itself remove a consumer’s statutory rights.

6. Faulty, Damaged or Incorrect Goods

If goods arrive damaged, faulty or materially different from what was ordered, please contact customer service by email as soon as reasonably possible after delivery.

Please provide:

Your order number;
A description of the issue; and
Clear photographs showing the relevant damage, fault or discrepancy.

For goods that arrive damaged, photographs may be sufficient for us to assess the matter. You may not be required to return a damaged item where the available evidence allows the matter to be resolved without a physical return.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include a replacement or refund.

Your statutory rights relating to faulty or non-conforming goods remain unaffected by this policy.

7. Refunds

Where a refund is due, it will normally be made using the same payment method used for the original transaction, unless another arrangement is agreed with you or applicable law requires otherwise.

Payments may be made using Visa, Mastercard, American Express, Apple Pay, Google Pay and other supported electronic wallets available at checkout.

For a valid withdrawal, refunds will be processed in accordance with applicable European consumer protection requirements. Where permitted by law, reimbursement may be withheld until the returned goods have been received or you have provided evidence that the goods have been sent back, whichever occurs first.

Where the returned goods show diminished value caused by handling beyond what is reasonably necessary to inspect the goods, any lawful deduction may be taken into account when calculating the reimbursement.

8. Return Delivery Costs

For a standard change-of-mind return under the statutory 14-day right of withdrawal, the customer is generally responsible for the direct cost of returning the goods, unless applicable law provides otherwise.

Where goods are faulty, damaged on arrival, incorrect or do not conform to the contract, the applicable statutory remedies will apply and return costs will be handled accordingly.

9. Exclusions and Legal Rights

Nothing in this policy is intended to restrict, exclude or replace any mandatory consumer rights provided under applicable Cyprus or European Union law.

The statutory rights available to consumers in relation to withdrawal, faulty goods, non-conforming goods and other applicable consumer remedies continue to apply.

Where a return or refund request does not fall within a statutory consumer right, the request will be assessed according to the circumstances of the order and the terms of this policy.

10. How to Request a Return or Refund

To request a return, replacement or refund, please email:

[email protected]

For general order or customer service inquiries, you may also contact: