Shipping Information

This Shipping Policy applies to orders placed through www.slrecruitment.com for delivery within Europe.

1. Order Processing

Orders are normally processed within 1–3 working days after payment has been received.

Orders are dispatched after processing has been completed. The delivery period begins once the order has been handed to the carrier.

2. Delivery Time

Standard delivery generally takes 5–11 working days after dispatch.

Delivery services may include Priority services provided by DHL, FedEx or UPS, depending on the destination and available delivery arrangements.

Delivery times are calculated in working days and may vary according to the destination, carrier processing, local delivery arrangements and circumstances affecting the shipment.

3. Shipment Tracking

Tracking information will be sent automatically to the email address provided when placing the order.

Where tracking updates are available, customers may receive notifications at key stages of the shipment, including:

• Order dispatch;
• Arrival at a logistics facility;
• Transit updates;
• Handover for local delivery; and
• Local delivery progress.

Customers should ensure that the email address entered at checkout is accurate and accessible.

4. Delivery Address

Orders are dispatched from:

1 Stasinou Avenue 3rd Floor, Office 18
Nicosia, 1060
Cyprus

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an incorrect or incomplete address is provided, additional delivery arrangements may be required. Where applicable, any resulting additional costs may be payable by the customer.

5. Delivery Delays

If an order has not arrived within the standard 5–11 working day delivery period, customers may contact customer service at:

[email protected]

The shipment will then be reviewed and, where appropriate, an enquiry will be raised with the carrier.

Following the carrier’s investigation and the circumstances of the order, the available resolution may include a replacement shipment or a full refund.

Nothing in this section limits any mandatory rights available to consumers under applicable Cyprus or European Union consumer protection law.

6. Failed or Unsuccessful Delivery

If delivery cannot be completed because the customer has provided an incorrect address, failed to provide required delivery information, or does not accept the shipment where acceptance is required, the carrier may return the shipment.

Any refund or further delivery arrangement in such circumstances will be assessed in accordance with the applicable consumer rights and the circumstances of the order.

7. Delivery Issues

Customers should inspect the parcel when it arrives. If the goods are visibly damaged or there is another issue with the delivered order, please contact:

[email protected]

Please include the order number and, where relevant, photographs of the parcel or goods so that the matter can be reviewed promptly.

Customers retain their statutory rights regarding goods that are damaged, faulty or do not conform to the contract.

8. Consumer Rights

This Shipping Policy does not exclude or restrict any mandatory rights granted to consumers under applicable European Union or Cyprus law.

Where statutory delivery or consumer protection rights provide a remedy that differs from this policy, the applicable statutory rights will prevail.

9. Contact Information

Email: [email protected]
Email: [email protected]
Website: www.slrecruitment.com